Terms, Conditions and Definitions
The following general terms and conditions apply:
Definitions
“We”, “us” and “our” refers to Travel by Design.
“You” refers to the client of Travel by Design
Terms
• These trading terms shall be deemed to have been accepted in full by you by the act of placing a request and/or order for products and/or services from us.
• Terms of payment will be in full prior to bookings being made. Failure to make a payment on or before the due date may result in cancellation or inability to secure your bookings.
Agreements and contracts
• All agreements and contracts for the supply of products and services are solely between us and you.
• All agreements and contracts shall be subject solely to New Zealand law and the exclusive jurisdiction of the New Zealand courts.
Prices
• Prices quoted are in New Zealand dollars.
• Airfares, accommodation, taxes and other supplier charges are subject to change without prior notice, even though your arrangements have been confirmed by us because such changes are beyond our control up until the date of departure (eg: airline taxes, fuel surcharge, Passenger Levy, Insurance Surcharge and Government Security Levy).
• We also reserve the right to increase package pricing to reflect fluctuations in exchange rates.
Cancellation
• All cancellations by you must be in writing.
• A cancellation fee of $250.00 applies. As packages booked with airlines, tour companies or other travel providers, cancellation fees and/or refunds are at the discretion of the provider concerned, additional cancellation fees imposed by such providers may apply and are payable by you.
• No refund is available for no-shows on tours or airlines.
• Terms and Conditions of individual operators need to be read at the time of booking as payment by you will be taken as acceptance of those provisions.
• Please note that any event tickets are non-refundable.
Visas & Passports
• You are responsible for obtaining and paying for all visas and entry documents, for meeting all health and other requirements, and for any documents required by the laws, regulations, orders, and/or requirements of the countries you will visit.
• Non-U.S or British citizens must consult with appropriate consulates to determine if any visas are needed and are responsible for obtaining all visas and entry documents independently.
• We are not responsible for providing you with specific visa and passport information or documentation, and we cannot accept liability for any passenger refused entry on to any transport or into any country due to failure of the passenger to carry correct documentation.
• All passengers travelling internationally are required to have a passport. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip.
• It is recommended you have a minimum of three blank pages in your passport when travelling, as many countries require blank pages. Multiple-entry visas are required for some vacations.
• It is your responsibility to verify all visa and passport requirements.
• Re-entry visas will be required for travellers leaving New Zealand holding a foreign passport. It is your responsibility to ensure you have the correct documentation in place to ensure your return to New Zealand.
• Our fees do not include the cost of passports or visas as required by the Country to which you are travelling.
Airport Taxes, Customs and Immigration charges
• Prices quoted do not include any departure tax fees payable at airports or customs or immigration fees. You will be responsible for payment of any such fees personally.
Liability
• We will not be liable for personal injury or property damage resulting from any acts or omissions whatsoever (whether by negligence, breach of statutory obligation or otherwise) by us or that of any operator used by us including, but not limited to, any liability arising from delayed departure, missed carrier connections, substitutions of accommodations or of common carrier equipment, termination of service, changes in fares and rates, cancellation or double bookings of reservations or tickets or the failure of any operator.
• We will endeavour to provide information that is correct at the time of your contact with us however, as all travel information is subject to change without notice we cannot be held responsible for any inconvenience or loss while planning or travelling.
• We will endeavour to provide the most suitable travel arrangements to meet the particular requirements you make known to us however, as travel is an individual experience, your preferences and opinions may vary from our own, and accordingly we cannot take responsibility for your personal satisfaction.
• Any liability by us is limited to actual loss occasioned to you, not to a third party.
Force Majeure
• Compensation will not be payable if either party needs to cancel or change travel arrangements in any way for reasons of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or any other circumstances amounting to force majeure.
• Neither party shall be liable in damages or have the right to terminate this agreement for any delay or default in performing hereunder if such delay or default is caused by conditions beyond its control including, but not limited to Acts of God, Government restrictions (including the denial or cancellation of any export or other necessary license), wars, insurrections and/or any other cause beyond the reasonable control of the party whose performance is affected.
Insurance
• We strongly recommend that you carry comprehensive travel insurance that covers cancellation due to unforeseen circumstances or those beyond your control.
• We also recommend that you obtain a trip cancellation and interruption policy as well as extended health coverage to cover the costs of any changes to your travel arrangements such as booking a new flight home.
• Carefully read the details of your policy and make sure you understand the terms and exclusions.
Vaccinations and Health
• Certain countries require and/or recommend that travellers be vaccinated against specific diseases.
• We will talk with you regarding your Vaccination requirements. You may also like to visit the Travel Doctor website www.traveldoctor.co.nz for more information.
Service Inquiries after your travel
• After returning from your travel, if you wish to consult us about any services provided by us or operators used by us, please ensure that all such contact is undertaken by written or email correspondence and that such correspondence is received by us promptly after your return.
• Any complaint or claim involving the services offered must be notified to us within 30 days of the travel completion, except where such time limitations are provided for by law.
• We will acknowledge receipt of the correspondence and will use our best endeavours to address any concerns raised.
• As it is difficult and sometimes impossible to properly investigate a complaint if we are not advised of such complaint quickly, any compensation you may have been able to claim could be reduced or even forfeited if you do not follow the complaints procedure set out in this clause.
• In the event of a problem or complaint involving the negligence or other breach of obligation of any of our suppliers, sub-contractors, or agents in relation to any service provided to you, we must receive within 30 days of tour completion, preferably earlier.
Extending your Travel
• We will not be responsible for extending your travel or for rebooking flight arrangements once they have commenced,
Unused Services
• Refunds will not be provided where from illness or personal choice you do not utilise part or your entire package.
Items Not Covered
• Unless otherwise specified, the costs of meals, drinks, laundry and items of a personal nature are not included.
• Costs of transport, other than those specified in your itinerary, are not included.
Links:
www.nztravelbrokers.co.nz or www.nztravelbrokers.co.nz
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